Cancellation & Refund Policy
Cheeky Chunk believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on www.cheekychunk.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- You can return it to us at our warehouse following which we will refund the entire amount (excluding two way shipping charges) provided the product is in unused and sellable condition.
Refunds will be made within 14 working days from the date of cancellation of order.
We follow a no-questions-asked return / replacement policy for unused umbrellas within 7 days from receiving the product. There is no guarantee / warrantee on an umbrella (which is a standard industry practice). Our rain umbrellas are most suitable to protect you from the sun, wind and normal rains. Please handle them with love and care :)
If you are not satisfied with the umbrella you received, please inform us within 2 days of the receipt. You can return it to us at our warehouse following which we will refund the entire amount (excluding shipping charges) provided the product is in unused and sellable condition.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9820133491 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;